Based on the information you provide, we complete a certificate
request form by hand and physically deliver it to the appropriate
county agency. Due to the time involved, our research fee
and certificate fee cannot be refunded if the information
you have provided is insufficient, incorrect or the government
agency has no record of the birth.
If the birth certificate cannot be obtained for any of these
reasons, any expedited shipping charge will be refunded to
you within 3 business days with a report of no record of certificate.
But, our research fee and certificate fee will not be refunded.
Please query our referred companies for their refund policies.